accessibility ACCESSIBILITY

Meet Our Team

Patricia A London DDS

Catch her if you can!  When Dr. Pat is not creating beautiful smiles for our fantastic patients, she is probably traveling with her family, enjoying being Granna to her four grandchildren, entertaining herself with a video game or reading the latest novel.

Her oldest son, Jonathan, is a graduate of Dr. Pat's alma-mater, UNC-Chapel Hill with a degree in communications.  He is employed at INSP as a video producer and editor.  Jonathan is married to Haley, also a UNC grad, and they live in Matthews.  Haley is employed at Carolinas Healthcare System as a Corporate Privacy Investigator . They are the proud parents of Lawson James, born on Mother's Day 2011 and Sawyer Gray who arrived in June of 2014. These boys love to go to museums and Dr. Pat is right there with them!

Her middle child, Drew, and his wife, Abby, live in Charlotte. Drew graduated from NC State with degrees in Computer Science, Computer Engineering and Electrical Engineering and is also employed by Carolinas Healthcare System.  He holds a Masters Degree from Northwestern in Predictive Analytics.  Abby is also a graduate of NC State and is employed by Wells Fargo as a communications consultant.  They are the parents of Dr. Pat's beautiful, curly headed grand-daughter, Havilland Ruby.  Dr. Pat loves spending time with and spoiling her favorite little girl!

Lauren, the baby of the family and Dr. Pat's only daughter, is a graduate of NC State as well with a degree in Communications and Public Relations.  Lauren's husband, Chad, is a fellow Tarheel!  Lauren and Chad live in Huntersville.  Lauren is Director of Operations for vestique, a chain of clothing boutiques.  Although Lauren is primarily at the Charlotte, NC and Greenville, SC locations, vestique can also be found in Cary, Raleigh, Columbia, Charleston and online!  Chad, a former UNC baseball player, is a partner at Main Street Financial.  He is a fourth generation partner with the company.  Their son Charles Z. Flack V (Channing) was born in June.  Happiest little fella you would ever want to meet.  They are also parents to the Flack Pack of three delightful dogs!

A native of Kannapolis, NC, Dr. Pat received her undergraduate degree in Zoology from NC State University.  She attended dental school at The University of North Carolina at Chapel Hill and graduated in 1981.  While at UNC, Dr. Pat earned the prestigious Pfeiffer Research Fellowship and was the only student member of the Endodontics teaching staff.  She was also a member of the Admissions Committee and received Senior awards in Pediatrics and Endodontics.  Dr. Pat still enjoys mentoring aspiring dentists, and offers internships to local high school students.  She also awards an annual scholarship to a student furthering their education in a dental-related field. 

Dr. Pat opened her office on Church Street in Concord in 1982 and has never moved!  The office receives regular face-lifts and Dr. Pat plans on staying right here for many more years!  She prides herself on staying current and is a technology buff.

Every year, Dr. Pat furthers her education and takes numerous courses to provide our patients with the latest in dental technology.  Dr. Pat enjoys staying active in the dental community.  She is a member of the ADA, NCDS, Cabarrus Dental Society, American Academy of Cosmetic Dentistry, American Academy of Esthetic Dentistry and the American Association of Women Dentists.

She loves sharing her dental knowledge and making a difference in the lives of our patients! She proudly has been named to Charlotte's Best Dentists by her peers every year since it's inception and was recently awarded the honor of being chosen as one of America's Best Dentists.


Gail Vermillion 
Appointment Coordinator, Osha Supervisor

Do you love chocolate?...So does Gail!  This chocolate addict loves M&Ms and soft-serve vanilla ice cream dipped in chocolate.  She has been working with Dr. Pat since 1985 and in the dental industry since 1974.  Gail has been happily married to David for 43 years and they have 2 sons. Their oldest son, Adam, is a graduate of App State and is employed as a CPA in Charlotte.  Adam married his high school sweetheart, Emily, and they have a precious little boy named Banks.  Their youngest son, Philip, is a graduate of NC State and resides in Concord with his wife Jinny.  Outside the office, Gail and her family enjoy spending time at the beach. She also loves to shop and decorate!   

Favorite TV Show: Fixer-Upper

Favorite Hobby: Making Beautiful Wreaths

Office Snack: Anything Chocolate!



Natalie Farrell
Certified Dental Assistant/Hygiene Assistant

When asked what she would take with her if ever a contestant on Survivor, Natalie's answer made Dr. Pat proud, she said "A toothbrush, because furry teeth are gross!"  Born and raised in Kannapolis, she has worked with Dr. London for 26 years.  She and her husband, Jeff, have been married for 25 years and they love spending time with friends and family!  In her spare time, Natalie loves to read. She believes laughter is the best medicine and would love to one day meet Billy Graham.  Her favorite singer is Mandisa, especially her song "Overcomer."  When asked what she would do if she were not working for Dr. Pat, Natalie said "I would create a show called The Real Housewife of Cabarrus County," starring none other than me!" 

Favorite Movie:  Pirates of the Caribbean

Office Snack:  Cheese Doodles

Something that makes her unique:  "Thought I had prostate cancer" (Nat is the office hypochondriac!)



Kimberly Roberts
Registered Dental Hygienist

The former Miss China Grove, Kimberly Roberts, can supposedly still recite the Preamble to the Constitution that she learned in the fourth grade.  Quiz her at your next visit!  When she is not cleaning teeth, Kimberly enjoys baking, walking, and spending time with her family and friends. You may catch her snacking on popcorn around the office, but her dream job is to be a professional cupcake maker!  Kimberly and her husband, Jason, have a daughter named Quinn and two miniature Dachshunds, Lizzie and Jules.  She has been working for Dr. London for 16 years!

Favorite Flavor Ice Cream: Salted Caramel

Favorite College Team: Tarheels (because it's the favorite of the lady that signs her pay checks!)

Favorite Vacation Spot: Anywhere with an ocean



Cherry Utley
Office Manager

Cherry has been with our office since 1987. Hailing from Kannapolis, NC, Cherry's red hair fits her personality and her name perfectly.  A Tarheel and Carolina Panthers fan, she enjoys watching sports and is usually the loudest one in the living room watching the games. She has a love for organic gardening (both flowers and vegetables) and you will find her in the kitchen all summer long canning and freezing her own produce.  It's a time consuming process, but well worth the results.  Cherry also enjoys traveling, reading, DIY projects and cooking.  She and her husband have one daughter, who is married and has blessed them with 2 grandchildren.  Needless to say, family is extremely important to her and her grandchildren have totally captured her heart. 


Favorite Office Snack:  Addicted to Starbucks

Celebrity Crush:  Tom Selleck (she loves those dimples!)

Favorite Quote:  "Life is 10% of what happens to me and 90% of how I react to it"



Tracy Driver 
Insurance Specialist AKA Our Favorite "Insurance Chick"

 After 21 years of working for Dr. London and a lifetime of being her baby sister, Tracy, the office comedian, knows the boss better than anyone.  If you follow our Monday Bites videos, she is the mastermind behind them.  A graduate of UNC-Chapel Hill, her claim to fame is that she went to college with Michael Jordan.  She has 2 sons.  Her oldest son Nathan, also a graduate of Chapel Hill, received his Masters in Bio Engineering from UC Riverside and is working as an engineer in San Diego, CA.  She wants him closer to home but looks forward to visiting the West Coast soon. Noah, a graduate of Davidson College is married to Peyton.  They are both teachers at Concord Middle School. Tracy says she hit the jackpot with all three!  She loves her two dogs, Boston Terrier, Bagel, and Havanese, Muffin.  In her free time, Tracy enjoys watching reality TV and painting. When asked what one item she would take if she were to go on Survivor, Tracy did not have to give it any thought... "MASCARA!"


Favorite Quote: "After the game, the king & pawn go in the same box"

Favorite TV Show: Parenthood

Celebrity Crush: Kyle Chandler


Deanna Helms
Registered Dental Hygienist/New Patient Coordinator

Deanna has been a patient of Dr. London's since she was 2 years old and has been working for Dr. London since 2005.  She and her husband, Brandon, have one son, Colton!  They also have three furry "children", Bella, a maltipoo, and two chihuahuas, Hershey  and Champ, which are rescues! When asked what makes her unique in the office, Deanna said "I have the smallest hands."  As a matter of fact, she was once told by a 3 year old patient that she has "wittle hands!"  If you ever forget Deanna's name, you can just call her "Weenie," because that is her nickname around the office.  Deanna's favorite office snack is, as her husband likes to call them, "Kimmy Cupcakes!"

Favorite TV Show:  Fixer Upper, House Hunters

Favorite Movie:  Dirty Dancing or The Proposal

Celebrity Crush:  "The Rock" Dwayne Johnson



Brandy Green 
Certified Dental Assistant  

Always smiling, Brandy Green, is a native of nearby, Harrisburg, NC and has worked for Dr. Pat since 2007. Her daughter, Emma, and son, Jake, keep her quite busy outside of the office.  She shares an affinity for peanut butter milkshakes with Dr. Pat.  So, stop by Cookout on your way to the office and score some brownie points with her!  Brandy's husband makes her cheer for Duke, but she tries to keep that quiet in an office full of Tarheel fans! She loves to travel with her family and currently her favorite vacation spot is Pensacola, Florida!

Favorite TV Shows:  Modern Family and Mike & Molly

Favorite Quote: "Remember you are unique, just like everyone else!"

Celebrity Crush:  Mark Wahlberg



Mary Pressley
Certified Dental Assistant

Mary is a familiar face around the office since she has been with Dr. Pat since 1999.  She resides in Concord, but you can also frequently find her at the beach or in the mountains.  When asked what made her get into dentistry, Mary said "I once observed a dental office and thought, wow I could do that!"  Mary loves to travel, not only for leisure, but also for mission trips in different parts of the world.  In fact, she says if she were not working for Dr. Pat, she would be a travel agent! If ever stranded on a deserted island, the one item Mary could not do without.....her Bible! 

Favorite College Team: UNC Tarheels

Favorite Movies: Anything made by Hallmark!

Favorite Hobby: Reading Books, Spoiling her dog Sammy



JoLynn Thompson
Front Office Assistant

JoLynn, or "JoJo" as Tracy calls her, was born and raised in Concord and has worked for Dr. London since 2012.  She is a lover of anything chocolate or peanut butter, margaritas and Mexican food.  When asked about her favorite vacation spot, JoLynn said "any place with snow because I cannot take the heat anymore!"  She has two great loves in her life, her husband, Mason, and her shih tzu, Max.  JoLynn and Mason have successfully spoiled Max rotten!  If you are looking for JoLynn around the office, just listen for a contagious laugh accompanied by a distinctive snort!

Celebrity Crush:  Luke Bryan

Favorite TV Shows:  Law & Order & Pioneer Woman

Favorite College Team:  Alabama

Amanda Barringer
Certified Dental Assistant 

Amanda, an avid Disney World lover, has worked for Dr. London since 2012 and is the star of our live videos each week covering everything from patient education to fun games.  If you ever ask Amanda what she loves most, she would say her 6 year old son, Landon, and her husband of 9 years, Jon! Luckily she is a Tarheel fan like most of the girls in the office. A native of Kannapolis, Amanda's hobbies include dancing, singing and shopping until she drops!  When asked what made her pursue a career in dentistry, Amanda said "I love to smile, so I like to help make others smile!"  If she wasn't working for Dr. London, Amanda's dream job would be a stay at home mommy! When you visit Amanda at the office and you want to get her talking just mention Grey's Anatomy or Vampire Diaries! 

Favorite Office Snack:  Cheddar Pretzels

Favorite Quote:  "Live, Laugh, Love" 

Favorite Ice Cream Flavor:  Cherry with Chocolate Chunks 


Rachel McConnell

Registered Dental Hygienist

 Meet Rachel! Although born in Leland, NC Rachel is a country girl at heart. She has always LOVED going to the dentist, even as a child. So it's no surprise she makes an awesome hygienist! Rachel and her husband have their hands full with two children: Hannah 2 and Aaron 4. She loves camping, crafting and gardening. She loves to watch football but doesn’t have a favorite team (we are going to turn her into a UNC fan)!


Favorite TV Show: Any home improvement show

Favorite Movie: The Notebook

Favorite Office Snack: Veggies dipped in Ranch



Melissa Green

Dental Assistant

Melissa is one of our fabulous dental assistants. She lives in Concord with her husband, Josh, and their fur baby. Cleveland , a golden collie, is named for the Cleveland Indians. During her free time Melissa enjoys watching the Tarheels and working on her house. Melissa is fluent in two languages Laotian and English. Christina Aguilera  is her favorite singer but if given the chance to meet anyone it would be Britney Spears. When asked if she wasn’t working  for Dr. London what her dream job would be, Melissa replied a “makeup artist”!


Celebrity Crush: Ryan Reynolds

Favorite Movie:  Boondock Saints

Favorite Flavor Ice Cream:  Mint Chocolate Chip

Favorite Quote:  "People will forget what you said, people will forget what you did but people will never forget how you made them feel."


Jenny Billings
Registered Dental Hygienist

Jenny, born in Tucson, AZ, but raised in Concord, is one of our awesome hygienists.  She says she has always been fascinated by teeth so the decision to work in dentistry was an easy one for her.  Jenny and her husband, Tyler, have been married for 8 years and they have a daughter, Madilyn, and a son, Caleb.  In her spare time, she loves baking, exercising, playing with her children and spending time with her “1st child,” a golden retriever named Audrey.  She says if she was ever going to be on the TV show “Survivor,” the one thing she would take with her would be her Bible.  If Jenny was not a dental hygienist, she says she would be a baker/cake decorator so we fully intend to let her test her recipes on us!

Favorite Quote:  “Nothing is impossible, the word itself says I’m Possible”

Favorite Movie:  “Forrest Gump”

Favorite Ice Cream:  Mint Chocolate Chip



Shelby Nantz
Practice Marketing

Shelby, born and raised in Concord, has been a team member since 2016.  She fits right in at our office as she is a Tarheel fan!  She has a younger brother, Jacob, and two dogs, Daisy and Duke.  If she did not work with us she says she would love to be a pilot and fly "anywhere tropical."  She has a great sense of fashion and loves shopping, traveling to the beach, and believe it or not, cleaning!  Her favorite snacks are guacamole with chips and birthday cake ice cream.  She says if she were ever on "Survivor", the one thing she would definitely take with her would be food.  In her spare time she likes to watch movies, especially the Notebook.


Favorite Singer:  Florida Georgia Line

Favorite TV Show:  Bachelor/Bachelorette

Celebrity Crush:  Eric Decker


Flosssy The Dental Bug

You probably see her around town, you know, the purple and pink Volkswagen Beetle everyone talks about! She travels the roads everyday and loves all the attention!  Flosssy has been featured in newspaper articles and is our very own "office celebrity."  She sure is a looker! Everyone loves her and often posts pictures to our Facebook page when they spy her out somewhere.  Patients also take selfies with her. She loves making special appearances at schools and in parades!

Favorite Movie:  "Herbie Fully Loaded"

Favorite Quote:  "Punch bug, no punch backs!"

Favorite Snack:  Any kind of gas that's low in price!